You can change your order free of charge at the current selling price in all our stores. (At the moment, it is not possible to change your order online) Please note that you do not need to bring your packing slip or your bill for change your order in our stores.
If you have lost your packing slip, you can return your order by writing your order number, name / surname, your contact details and the reason for your return.
After reaching our warehouses, if your products are eligible for our return policy your refund will be processed within 2 business days and you will be informed by e-mail
You will receive the refund in the same payment method used for the purchase within approximately 7 days, depending on your bank. Please remember to check your account. However, if you paid your order cash/card payment at the door, you will receive the refund in your bank account by taking your IBAN information. You can share your IBAN information with us by filling out the payment refund form at the door.